BENEFITS TO YOU
12 Months from Settlement
Post contract call all the purchasers and introduce our services as the main point of contact moving forward for all enquiries relating to the settlement process, freeing up valuable time and resources for the Developer taking away the burden of the intensive personalised customer care journey
Risk Profiling
We help purchasers navigate through the settlement process from finance applications to offering finance solutions. We risk profile the purchasers and provide streamlined reports using Salesforce and other complimentary technologies.
Managing Whole Process
Oliver Hume Concierge staffs manage the whole process relating to the Purchasers inspections throughout the lifecycle of the project, saving expensive overhead costs for the Developer leveraging off our qualified staff and resources onsite.
Post Settlement Process
We work with and act as the conduit between the builder and the purchaser to finalise the defects and ensure a satisfactory outcome. This process saves expensive overhead costs for the Developer leveraging off our qualified staff and resources, freeing up their valuable time handling tedious time consuming but necessary post customer care processes solidifying the positive pro-active customer experience.
Ensuring Settlement
The trusted and reliable team at Oliver Hume Settlement Concierge can step in to take full control in settling your project, ensuring:
We act as an extension of your brand to preserve your hard-earned goodwill
For us, it’s all about exceptional service, brand management and building and upholding your reputation.
Our team will report professionally to all stakeholders using cutting edge technology and up to date risk profiling for a snap shot of the development at critical stages of the project.
We help purchasers navigate through the settlement process prompting finance applications, property valuations, pre-settlement inspections, we meet with the builders, manage the defect process pre and post-settlement for the purchasers, along with the handing over of keys.
Our after settlement care ensures our team are here to handle any questions that are raised and ensure the smooth transition for the purchasers.
USEFUL INFORMATION
GET IN TOUCH
If you would like to find out more about our asset and property management services, enquire now and one of our team will be in touch shortly.